Steps to follow in the event of an accident or loss
Put safety first
Make sure everyone is safe & sound on board.
Minimize the damage
Do what you can to avoid further damage to property.
Call the authorities
Call the Police or Coast Guard if anyone is injured or your boat is no longer seaworthy.
APRIL Marine Assistance
Have your insurance number (min. 7 digits) on hand. We’ll determine with you what emergency steps to take and will open a claim file.
Contact info & photos
Get the contact information of witnesses and those involved in the accident to give to your insurer.
Take photos of the damage and the location of the incident (before and after removal).
Evacuate the site
Move the boat to a safe location. If possible, remove it from the water to better assess the damage. If you can’t do this safely, call APRIL Marine Assistance for help.
Make a claim
Call APRIL Marine Assistance (24/7) or your insurance broker to report your claim. Be sure to have your insurance number (min. 7 digits) on hand.
Find a mechanic
If you don’t have a preferred mechanic, ask APRIL Marine Assistance or find one close to your location or home. Never have any repairs done before allowing your insurance company to first inspect and assess the damage.
Everything will be alright.
Our other services
Who needs unnecessary stress and unpleasant surprises? As a Club member, you benefit from special services that make life easier.
We offer end-to-end emergency towing service. Our agents are even trained to help you deal with the stress that accompanies an accident. Whenever possible, we stay on the line with you until everything has been taken care of. Don’t want to drain your cell battery? We can call you every 20 minutes to check in. And if your boat is immobilized in the United States, we will help you repatriate it.
Our Concierge service is available by phone from 8 a.m. to 8 p.m., Monday to Friday, across Canada and the U.S., including the Bahamas. Upon your request, our agents can recommend up to 3 restaurants, marinas, hotels, etc. To guarantee the confidentiality of your personal data, we cannot make reservations on your behalf. However, we’re happy to call the establishment with all your questions.
Before buying or selling a boat, it pays to know its real market value. We can help. Simply answer a few basic questions about the boat (year and model, past accidents, etc.) in a 20-minute phone call with one of our experts. They’ll determine a reasonable value and send you an email with all the relevant information. That way, you can be sure you’re working with the right price and won’t lose money needlessly. Note: These estimates are not valid for insurance purposes.
Be sure to have on hand when you call:
Description of the boat: Length, manufacturer, model, year, beam (width), hull material, etc.
Description of the motor: Type, number of motors, HP of each motor, manufacturer, year, number of hours on motor, if used in salt water, etc.
Description of the trailer: Length, manufacturer, model, year, number of axles, capacity, etc.
Extras: Autopilot, radar, GPS, air conditioning, etc.